Due to our fast-paced shipping process, we cannot guarantee changes or cancellations to your order once it has been placed.

If you need to change or cancel your order, please reach out to us using the contact form below as soon as possible. We will do our best to accommodate your request before the fulfillment process begins.

Please note:

• If your package has already been shipped, we are unable to change or cancel your order.
• Before reaching out to us, please check your email to confirm whether your order has shipped.

Important: Changes or cancellations can only be made BEFORE the order has been shipped. Thank you for your understanding.

Recently, we have noticed that packages are sometimes prematurely marked as "DELIVERED" by the post office while they are still in transit. If your package has been marked as "DELIVERED," please wait an additional 5 days for it to arrive before reaching out to us. In many cases, contacting your local post office can expedite the process.

If it has been 5 days and you still haven't received your package, please follow these steps:

1. Contact Your Local Post Office: Provide them with your tracking number and ask for assistance in locating your package.
2. Check with Neighbors: Sometimes packages are delivered to a nearby address by mistake.
3. Reach Out to Us: If your package still hasn't arrived after following these steps, please contact our customer support team for further assistance.

We appreciate your patience and understanding.

Please check the email you provided at checkout for all updates regarding your shipment. If you can't find the email, be sure to check your spam or promotions folder.

For best results, flip your hoodie inside out and wash it on a cold, delicate cycle. Air dry to maintain its quality. If you must use a dryer, tumble dry on the coldest setting.

Pro tip: To prevent your hoodie drawstrings from coming out in the wash, tie them in a knot before washing.