FAQ'S
1. What is Smile Clothing’s return policy?
We accept returns within 30 days of receiving your item. To qualify, items must be unworn, unused, with tags, and in their original packaging. To start a return, contact us at email@smileclothing.com.
2. How does Smile Clothing handle exchanges?
We do not automatically process exchanges. Customers are encouraged to return the original item for a refund and place a new order for the desired item. If we ship an incorrect item, we will provide a prepaid return label and send the correct item free of charge.
3. What should I do if my package is lost or marked as delivered but not received?
If your package is lost or marked as delivered but not received:
1. Wait 5 additional days for tracking updates.
2. Contact your local post office with the tracking number.
3. Reach out to us at email@smileclothing.com, and we’ll help resolve the issue.
4. Does Smile Clothing offer store credit?
Yes, store credit is available for eligible returns or special cases. It is valid for 12 months from the issue date and can be used toward future purchases.
5. What is Smile Clothing’s privacy policy?
We are committed to protecting your privacy. Customer data is securely stored and not shared with third parties without your consent, except for necessary services like shipping. For any privacy-related questions, contact us at email@smileclothing.com.
6. What are the shipping times for orders?
Orders are processed within 1-3 business days. Delivery times are:
• Domestic: 3-5 business days.
• International: 7-14 business days.
7. Can I change or cancel my order after placing it?
Due to fast processing times, changes or cancellations cannot be guaranteed after an order is placed. If your order has not shipped, contact us immediately at email@smileclothing.com.
8. What is covered under the 60-day warranty?
Our warranty covers manufacturing defects for up to 60 days from purchase. To file a claim, provide photos, a description of the defect, and proof of purchase. Approved claims may result in a replacement or refund.
9. How do I collaborate with Smile Clothing?
For PR, collaboration, or wholesale inquiries, email us at email@smileclothing.com with details about your proposal or business. Our team will review and respond promptly.
10. Does Smile Clothing offer eco-friendly packaging?
Yes, we are committed to sustainability. Our packaging materials are recyclable or reusable wherever possible, and we continuously strive to reduce our environmental impact.
11. What happens if I receive a defective or damaged item?
Inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at email@smileclothing.com with photos and a description of the issue. We’ll resolve it promptly.
12. Can I request a custom or personalized order?
Yes, we offer custom and personalized items. However, these items are non-refundable unless there is a defect or error caused by Smile Clothing. Contact us at email@smileclothing.com for details on custom orders.